Refund policy

Returns + Refunds Policy ☕️

We want you to love your Ka-fey order. As many of our products are made to order, please read the following information carefully before purchasing.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

unworn and unused
in its original condition and packaging
with tags attached
accompanied by proof of purchase

To request a return, please contact us at kafeycafe@gmail.com before sending anything back.

Returns should be sent to:

Ka-fey Cafe
148 Hunter Street
Newcastle NSW 2300
AUSTRALIA

Items returned without first contacting us may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

your item arrives damaged
you receive the wrong item
there is a manufacturing fault

If the issue is confirmed, we’ll work with our production partners to replace or refund the item where appropriate.

Made-to-Order Items

Many Ka-fey products are made especially for you once your order is placed. Because of this, we generally cannot accept returns or exchanges for:

change of mind
incorrect sizing selection
ordering mistakes made at checkout

Please check sizing guides and order details carefully before purchasing.

As products are made to order, slight variations in print placement, garment sizing and colour may occur.

Exchanges

If you would like a different size or item, the quickest option is to place a new order once your return request has been approved.

Sale Items + Gift Cards

Sale items and gift cards are not eligible for change-of-mind returns unless required under Australian Consumer Law.

EU Customers

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer laws. Returned items must still be unworn, unused and in original condition with proof of purchase.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be processed back to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at kafeycafe@gmail.com.